One of the things you can do to ensure that you are playing on the right pokerqq is by asking questions. The more questions you ask, the closer you could get from finding the right website to trust.
Some feel hesitant asking questions as they feel like dumb, provided that all information you need to know are clearly specified on their website, there is actually no need to ask, but if you want further clarification, there is nothing wrong to ask and verify further.
This is real money, hence you must not be too complacent. If you want to play in ceme online, you have to make sure that you are confident that all your questions are answered and clarified, and you have no confusion at all.
Just to help you get started, below are some basic questions to ask the online poker’s customer service:
- Can I play the game outside the country?
If you are most of the time out of the country, even if it is for business or leisure, this question is important for you to know. Of course, you do not want to jump from one poker website to another when travelling, as that would mean you have to research again about the site you will access when outside the country.
Make sure that you verify if the site is not restricted on the usual cities, states or countries you visit. This information is most of the time not available on the website, hence calling their customer service or sending them an email is recommended.
- What is the time availability of your customer service?
They are accessible 24 hours a day, 7 days in a week and even during holidays, hence it is only fair if their customer service is also available same time. This information on the other hand is most of the time posted on their website, if not, then that is the time you will call.
Just to verify if it is really available 24/7, you can try reaching to them during midnight, even just once.
This is also important for travelers, as sometimes, time is different from one place to another.
- What is your dispute policy?
In the event of dispute, how long would they process dispute and what are the precautionary measures they use to avoid disputes? You have to make sure that everything about their dispute policy is clarified especially timelines. You would not want your money be spent wrongfully and if an error occurs, you sure would want to know what you need to do about it.
- Deposit and withdrawal timeframe
This is a question you need to ask especially if you want to know the turnaround time for your money to be deposited or withdrawn. This can be found on the FAQ tab of a poker site, in case they have one. If none, feel free to ask. Reminder though that different payment method have different timeframe, so best to be specific.